FAQs

Below are some frequently asked questions but if you have any concerns that we have not answered here, we would love to hear from you, please contact us at ask@healthycarrot.net and we will get back ASAP.

 

Q: DO YOU OFFER PRODUCT DISCOUNTS?

A: Yes! We offer product discounts from time to time, please make sure to sign-up and receive discount offers and In-circle coupons exclusively created for our subscribers.

 

Q: DO YOU OFFER SHIPPING DISCOUNTS?

A: Yes! We offer International shipping discounts from time to time. Please make sure to sign-up and receive discount offers and In-circle coupons exclusively created for our subscribers.

WE ARE CURRENTLY OFFERING FREE SHIPPING ON ALL ORDERS, THERE IS NO MINIMUM PURCHASE REQUIRED!!

 

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us, check our Current Specials page as we offer Free Worldwide Shipping on special occasions!

 

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 

Q: IS MY INFORMATION SECURE ON YOUR WEBSITE?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

Q: HOW LONG DOES SHIPPING TAKE?

A: Our warehouses are located in the United States and around the world. For domestic orders in the United States, it will normally take 3 to 7 business days for products to arrive if shipped from the U.S. fulfillment center, or 15-22 business days for International orders.  During Holidays these times are extended, so please allow up to 30 days during Holidays.

 

Q: DOES HEALTHY CARROT PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us within a week of receiving your order and we'll get it addressed!

 

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQs then please contact us at ask@healthycarrot.net and we will get back to you as soon as possible.

 

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number of your order in next 10 days. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status Page after 10 business days, please contact us and we will look up the status for you.